Service Level Agreement (SLA) - reliability and transparency
With a clearly defined service level agreement, we guarantee you clearly defined response times, regular meetings and comprehensive support. In addition to support and monitoring, our SLA also includes consulting services, operation and training measures that enable you to constantly develop, transform and use your solutions smoothly.
Added Value for our SLA clients
We have been creating and maintaining Drupal projects for more than 15 years. During that time, we’ve acquired a large amount of knowledge and tooling that helps us and you to keep your websites secure and up to date. Here are some of the processes and tools we use that help us provide added value for you.
Security, Maintenance & Infrastructure
Security updates
Proactive Monitoring
Automated testing & Quality Assurance
Platform and hosting management
Drupal Core & Module updates
Operations & Support
Fixed costs and regular reporting
Management and communication tools and processes
Cooperation with other agencies
Development & Consulting
Insights and Recommendations
Performance optimizations
Project management
Development environments
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